Welcome to our Char Dham Yatra services. By booking or using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. Pricing & Taxes
- All package prices are based on prevailing rates at the time of booking.
- Prices mentioned are exclusive of applicable government taxes unless stated otherwise.
- Any increase in taxes, fuel charges, permit fees, or government levies after booking will be borne by the customer.
2. Booking & Payment Policy
- A booking is confirmed only after receipt of the prescribed advance amount.
- The balance payment must be cleared before commencement of the yatra.
- Booking amounts are generally non-refundable unless explicitly mentioned under the cancellation policy.
3. Identification Requirements
- All pilgrims must carry valid government-issued photo ID (Aadhaar Card, Voter ID, Driving License, or Passport).
- Foreign nationals must carry a valid passport and visa.
- PAN Card is not accepted as valid ID for travel or hotel check-in.
4. Transportation & Transfers
- Transportation will be provided as per the package itinerary on a shared or private basis, as booked.
- Vehicles are not for exclusive personal use unless specifically mentioned.
- Air-conditioning in vehicles will operate as per standard conditions and terrain suitability.
- Delays due to weather, road conditions, landslides, traffic, or government restrictions are beyond our control.
5. Itinerary Changes
- The provided itinerary is indicative and subject to change due to weather, road conditions, natural calamities, or administrative reasons.
- In the event of delays or disruptions, sightseeing or temple visits may be curtailed, postponed, or cancelled without compensation.
- Early arrival or late departure may require waiting time and may attract additional charges.
6. Health & Fitness Disclaimer
- Char Dham Yatra involves high-altitude travel and challenging terrain.
- Guests are advised to consult a physician prior to travel, especially if suffering from heart conditions, respiratory issues, high blood pressure, or other medical concerns.
- The management is not responsible for health complications, altitude sickness, or medical emergencies during the yatra.
7. Force Majeure
- We shall not be held responsible for delays, alterations, or cancellations due to natural disasters, landslides, floods, earthquakes, pandemics, political disturbances, government orders, or other unforeseen circumstances.
- In such cases, refunds or alternate dates will be subject to hotel, transport, and service provider policies.
8. Accommodation Policy
- Hotels, guest houses, and dharamshalas are allotted as per availability and category booked.
- Check-in and check-out times are governed by individual hotel policies.
- Any damage to hotel property will be charged directly to the guest.
9. Personal Belongings & Valuables
- Guests are responsible for the safety of their personal belongings.
- We are not liable for loss, theft, or damage of valuables including cash, jewelry, electronics, documents, or luggage.
10. Adventure & Optional Activities
- Any optional activities such as helicopter services, pony rides, palki services, or local excursions are undertaken at the guest’s own risk.
- We act only as a facilitator and are not responsible for the acts or omissions of third-party service providers.
11. Behavior & Compliance
- Guests must follow local laws, temple rules, environmental guidelines, and instructions from authorities.
- Smoking, alcohol, and any prohibited substances are strictly restricted as per local regulations.
- Any misconduct may result in termination of services without refund.
12. COVID / Health Advisory (If Applicable)
- Guests must comply with prevailing government health guidelines.
- Any medical testing, quarantine, or treatment costs will be borne by the guest.
13. Liability Limitation
- Our liability, if any, is limited to the amount paid for the specific service.
- We shall not be responsible for indirect, incidental, or consequential losses.
14. Jurisdiction
- All disputes are subject to the exclusive jurisdiction of courts in Uttarakhand / India.
Cancellation & Refund Policy
- Cancellation 30 days or more before travel: 90% refund (after deducting service charges).
- Cancellation 15–29 days before travel: 60% refund.
- Cancellation less than 15 days before travel or no-show: No refund.
- Date change requests are subject to availability and may attract additional charges.
- Name change or package downgrade may incur administrative fees.
Important Note
- Temple darshan is subject to government permissions, weather, and crowd conditions.
- Any modification to the terms and conditions can be made at our sole discretion without prior notice.
By proceeding with the booking, you acknowledge that you have read, understood, and agreed to all the above terms and conditions.